GROUPS AND CONFERENCES BOOKING CONDITIONS
1. Premier acts only as a booking agent on behalf of our clients and does not become a principal in any contract.
2. if for any reason Premier Reservations is unable to continue the booking as required we will refund the deposit taken.
PAYMENT
We will take a 15% booking fee at time of booking conditions apply from each hotel.
If you would like to pay by credit card a 2% fee will apply we do not accept Diners or Amex.Alternatively you can pay by bank Transfer
CANCELLATION
Any cancellation must be sent to the agency in writing and must be made by the person who
signed the booking form. The effective date cancellation will be the date that the written instructions
were sent.
OTHER TERMS
3. Credit references are required for all customers requiring credit facilities but does not guarantee credit being granted.
4. Variation to the policy. Where the hotel’s General Manager judges that the degree of protection afforded by this policy is insufficient for the degree of risk he undertakes when contracting a specified piece of business, he may seek agreement in writing to difference terms at the outset of the contract.
5. If payment is to be made either by a credit or charge card, this request must be made at the time of contract. The card must be produced by the card signatory prior to or at the function.
Payment by cheque/cash must be made on receipt of the invoice. If a deposit has been taken and no cancellation charge is due the deposit will be refunded in full.
If a charge is due then the deposit will be held until the meeting date has passed and the charge can be assessed.
6. Cancellation by the hotel. The hotel may cancel any booking:
a) If the hotel or any part of it is closed due to fire, dispute with employees, alterations, decoration or by order of any public authority.
b) If the customer becomes insolvent or enters into liquidation or receivership.
c) If the customer is more than 30 days in arrears with payment to the hotel for previously supplied services.
d) If it might prejudice the reputation of the hotel.
In such an event, the hotel will refund any advance payment made, but will have no further liability to the customer.
7. The outstanding balance of the account is payable by the customer on completion of the conference, unless alternative arrangements have been agreed with the hotel. The customer is responsible for the checking and settlement of all accounts.
8. The customer assumes responsibility for any and all damages caused by him or any of his guests or other persons attending, whether in rooms reserved or in any other part of the hotel.
9. Affixing signs, displays and posters to wall may only be carried out within the authorisation of the hotel.
10. The hotel reserves the right to change agreed conference rooms with appropriate discussion if indicated numbers do not materialise and will keep the customer informed.
11. It is a term of letting that goods and services cannot be bought or sold on the premises and no tickets be sold at the door.
12. Should you wish to employ the services of any outside contractor, other than those arranged by the hotel, at your function, you must undertake to indemnify the hotel against any claims made against them resulting from an act or default by any of your servants or caused by any equipment supplied by yourselves. This indemnity is also to include cover under the Health and Safety at Work Act 1974. Any outside contractor employed by the customer must report to the banqueting manager or hotel engineer and contractors must comply with appropriate legislation including the Fire Precautions Act. We reserve the right to refuse access, without prejudice to any contractor.
13. The hotel name, logo and telephone number cannot be used in any advertising or publicity without the prior knowledge and consent of the General Manger.
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